Reference

Terms Conditions for Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access our lobby — covering your rights, our obligations, and how we handle disputes.

Account EligibilityDANA · OVO · GoPay TransactionsWithdrawal RulesAccount Suspension PolicyJurisdiction & Local Law
login rajatogel Terms Conditions for Your Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — or if you need to raise a concern about your account, a transaction, or a decision we have made — our support team is here to help. Reach out through any of the channels below and reference your account ID so we can pull up the right details quickly.

Live Chat Start a live chat session directly from your account dashboard. Available around the clock for account, transaction, and terms-related questions.
Email Support Send a detailed message to our support address for written records of your query. We aim to respond within one business day for terms and account matters.
Wallet Dispute Help For DANA, OVO, or GoPay transaction disputes, contact support with your e-wallet reference number. We cross-check against our system and respond with findings.
ACCOUNT PROTECTION

How We Manage Your Account Data

Your account information — including your registered e-wallet details for DANA, OVO, or GoPay — is stored securely and used only to process your transactions and verify your identity. We do not sell your data to third parties. If you want to review, correct, or delete the data we hold, submit a request through live chat or email and we will process it in line with applicable local data rules. Players in Batam and other supported regions can expect the same data handling standards across the board.

Data Retention

We retain your account and transaction records for as long as required by applicable Indonesian regulations. After that period, records are securely removed from active systems.

Cookie Policy

We use session cookies to keep your account active across pages and to remember your preferred language and payment method during a visit. No tracking cookies are shared with advertisers.

Account Security

Your login credentials are encrypted in transit. We recommend setting a unique password and never sharing your OTP with anyone — our team will never ask for it.

Change Requests

To update your registered e-wallet, email address, or account name, contact support with your account ID and identity verification. Changes take effect after our review is complete.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work — covering your rights, what happens when terms change, and how to raise a concern about your account or a transaction.

These terms apply from the moment you complete account registration. Every deposit, withdrawal, and session you start after that point is covered by the version of these terms in effect at that time.

We post the revised terms here with an updated effective date at the top of the page. If the change is significant, we will also notify you via the contact method registered to your account.

Yes. Raise the dispute through live chat or email within the timeframe stated in our policy. Include your e-wallet reference number so our team can match it to our transaction records quickly.

We may suspend or close an account that breaches these terms. Any verified balance in your registered e-wallet at the time of closure is handled according to the withdrawal conditions in the current policy.

Yes. Whether you log in via mobile browser, a saved shortcut, or any other method, the same terms apply. Device type does not change your rights or obligations under this agreement.

Contact support through live chat or email with your account ID. We will confirm receipt and process your request in line with applicable local data regulations for supported Indonesia regions.